Refund policy

Refund Policy

Last Updated: June 2026

At Bluewaves™, customer satisfaction is our priority. If you experience an issue with your order, we're here to help.

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

If your order arrives damaged, defective, or not functioning properly, please contact us within 7 days of delivery.

Please include:

We will review your claim and provide a replacement or refund when applicable.

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Orders may be canceled within 12 hours of purchase. After this period, your order may already be processing or shipped and can no longer be canceled.

We do not accept returns for:

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If you have any questions regarding your order, please contact us:

Our support team typically responds within 24–48 business hours.